customer service

placing an order

You can place an order 24 hours a day by shopping online or by calling 510.356.7555.  Once an order is received, an email will be sent confirming your order and to advise of the anticipated ship date.  A second email will be sent once your order has shipped.
All Samantha Edson items are crafted by hand.  While many of our items are in stock, some are made to order.  Please allow 4-5 weeks for delivery.  If you have any questions regarding the status of your order or if you would like to inquire about availability and delivery time before placing an order, please email us.

payment

We accept Visa, Mastercard and Discover.

sales tax

All orders that ship within California are subject to a 9.75% sales tax.

shipping & handling

Samantha Edson ships via US Postal Service, Priority Mail.  If shipping within the United States, your items will be delivered 2-3 days after receiving an email notifying you of the shipment.  Shipping and handling fees are the responsibility of the customer and are non-refundable.  Please email us if you have any questions regarding shipping methods and costs. If shipping within the United States:

# of Items purchased    Cost        Method         Approximate Delivery Time
1-2 items            $7.00        US Priority Mail    2-3 Business Days
3-15 items            $13.00        US Priority Mail    2-3 Business Days

For International shipments, please call or email us. Customers are responsible for international duties, taxes and refused shipping charges. International orders are considered final sale and cannot be returned for credit.

Samantha Edson does not accept responsibility for goods that have been mistreated or mishandled.

If you have any questions regarding ordering or shipping, please call or email us.

changes and cancellations

If you wish to modify or cancel an order that has not yet shipped, please call or email us as soon as possible.  If your order has shipped, please refer to our Returns Policy

returns policy

We are able to accept returns for exchange or credit within 30 business days of item receipt providing the item is in its original, unused condition. Samantha Edson is unable to accept returns for refund.  Exchanges are subject to product availability.  Exchanged items will be sent after the returned goods have been received.

We accept exchanges for items purchased directly through Samantha Edson. Products purchased through our retailers must be returned to the retailer and are subject to the retailer’s individual store policy. Unfortunately we cannot accept returns or exchanges on any special orders or international orders. Items must be returned with their original packaging in perfect condition. We cannot accept COD deliveries

care for your jewelry

We recommend that you store your pieces in the linen pouch provided with your purchase. Proper storage helps to prevent scratching of stones and metal. It is best to keep products away from extreme heat or moisture. We recommend applying perfume or other sprayed substances before putting on your jewelry. Through time and wear, sterling silver jewelry will tarnish.  To polish, gently rub jewelry with a soft polishing cloth.